Returns and Exchanges

We offers a 7-days guaranteed return policy that is intended to offer you peace of mind when shopping. We want to do our best to make each purchase a perfect one for you, however if either of these conditions exist, you can return the item to us within 7 days.

Conditions Of Return

  • Manufacturing defect.

  • Wrong colour and wrong items sent.

We fully understand how disheartening it is to receive defective goods. Simply return the item to us and we will sort it out for you.

  • Not Satisfied?

Once in a while, it is hard to fully imagine what a product is like before you have it in your hands. If you are truly not satisfied with your purchase, you can send it back to us.

Please be minded:

Colour may vary across computer screen and camera flash. Due to different measurement methods, the size measurement data may exist 1-3cm different.

Points To Remember

Here are a few handy tips to remember beforehand.

  • Products can not be returned after the 7-days return period expires.

  • Products that are stained, either by water or other liquids, cannot be returned.

  • All items and accessories must be returned with TheBagsGarden product tag intact and undamaged, unaltered and in essentially the same condition as when the item was shipped.

  • Please produce a courier or postal delivery tracking number for us to follow up with. Without this, we cannot demonstrate that the returned item(s) has safely been received.

How To Make A Return

Carefully pack the item(s) to be returned and send it to the following address:

The Bags Garden

 All Seasons Park, A-22-3A, 

11500 Lebuhraya Thean Teik, Penang, Malaysia.

 

Return Coupon

Once the returned item has been received and accepted, a coupon will be sent, the face value of which will be identical to the amount paid for the item as indicated in the order during check out.

Return deliveries and any incidental costs are not covered by the return policy.

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